Privacy Policy - Pro Chauffeurs

Effective Date: 31 August 2025
Company Name: Pro Chauffeurs INC.
Registered Address – 2527 orchestrate drive oshawa ontario L1L0R3

At Pro Chauffeurs, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, book our services, or interact with us through advertising platforms such as Google, Bing, Facebook/Meta, TikTok, and other digital channels.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

Personal Information
- Name, email address, phone number
- Billing and payment details (processed securely through third-party payment processors)
- Pickup and drop-off addresses, travel itinerary, flight details (if applicable)
- Special requests or preferences shared during booking
Non-Personal Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on site, referral sources)
- Cookies and tracking data for analytics and advertising

2. How We Collect Information

Directly from you when you make a booking, fill out forms, contact us, or sign up for offers.
Automatically through website analytics tools (Google Analytics, Bing Webmaster Tools, Facebook Pixel, TikTok Pixel).
From third parties such as advertising networks or referral partners.

3. Use of Your Information

We use your information for the following purposes:

To provide, manage, and confirm your limo bookings
To communicate with you about reservations, changes, and customer support
To process secure payments and issue invoices
To personalize your experience with tailored offers and promotions
To improve our website, advertising campaigns, and services
To comply with legal, regulatory, and security requirements

4. Advertising & Remarketing

Pro Chauffeurs uses online advertising platforms, including Google Ads, Bing Ads, Facebook/Meta Ads, and TikTok Ads, to reach potential customers.

These platforms may use cookies, tracking pixels, or similar technologies to deliver relevant ads based on your interests and past interactions with our website.

You may opt out of personalized advertising:

5. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share information in the following cases:

With trusted third-party service providers (payment processors, IT support, marketing tools) who help us operate our business
With legal authorities, if required by law, regulation, or to protect against fraud or misuse
During a business transfer, such as a merger, acquisition, or sale of assets

6. Data Security

We implement strict security measures to protect your personal data, including:

SSL encryption on our website
Secure third-party payment gateways (we do not store full credit card details)
Restricted access to personal data within our company

7. Data Retention

We retain personal information only as long as necessary:

For booking and customer service purposes
To comply with tax, legal, and regulatory obligations
To maintain business records

Once data is no longer needed, it is securely deleted or anonymized.

8. Cookies & Tracking Technologies

Our website uses cookies and tracking tools for:

Website functionality
Analytics and performance monitoring
Advertising and remarketing campaigns

You may disable cookies through your browser settings, but some site features may not function properly.

9. Your Privacy Rights

As a customer based in Canada (and potentially other regions where you may book from), you have the right to:

Access, correct, or update your personal information
Request deletion of your data, subject to legal obligations
Opt out of marketing communications at any time
Restrict or object to certain data processing

To exercise your rights, please contact us (see Section 11).

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors, partners). We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, you may contact us at:

Registered Address – 2527 orchestrate drive oshawa ontario L1L0R3
📧 Email: inquiries@prochauffeurs.ca
📞 Phone: 1-833-902-4910

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will always be available on our website with the revised effective date. Request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.